ERP Questions and Answers
Straight answers about the product, implementation, compliance, hosting and pricing.
General
What is One Globe ERP?
It's a cloud based ERP system from One Globe Services. It brings accounting, sales, purchasing, inventory, manufacturing, HR and payroll together, so your whole business runs from one set of data.
Which countries do you serve?
We work with growing businesses in the USA, the UK, the UAE, Qatar, Oman, Saudi Arabia and Pakistan. Tell us where you operate, and we'll go through your local tax and reporting needs during discovery.
Is it suitable for small businesses?
Yes. Many businesses start with accounting and inventory, then add more modules as they grow. You only pay for what you use.
Can we use it on mobile?
Yes. It runs in any modern browser on a desktop, tablet or phone, so managers can approve requests and check figures while they're away from the office.
Implementation
How long does implementation take?
That depends on how many modules you choose and how much data needs to move. We agree a rollout plan with real dates during the discovery step, before any setup begins.
Can you migrate data from our current software?
Yes. We import opening balances, customers, suppliers, items, stock and open documents from your current system or spreadsheets, then reconcile them with you before you go live.
Will our team be trained?
Yes. Everyone is trained for their own role, and we stay close during the first weeks after launch while your team settles in.
Compliance
Which countries' taxes do you support?
We cover VAT for the UK, UAE and Saudi Arabia, plus sales tax, withholding and payroll deductions for Pakistan. We set these up for you during implementation.
Does it handle FBR, provincial sales tax and EOBI?
Yes. Sales tax, withholding tax and payroll deductions are set up during implementation, so your reports come straight from your transactions.
Do you support Saudi ZATCA electronic invoicing?
Yes. For Saudi operations, we set up compliant electronic invoices with QR codes and VAT reporting.
Hosting and Security
Where is our data hosted?
On secure cloud servers managed by One Globe Services, with daily backups. If you need dedicated or on premise hosting, just ask.
Who can see our data?
Only the users you create. Each person gets a role with the permissions they need, and every change is logged.
Pricing and Support
How much does One Globe ERP cost?
It depends on your modules, your number of users and the scope of the implementation. After the demo, we'll send you a written quote.
What support do we get after launch?
Every plan includes a support desk, user training and system updates. You can add custom changes and new modules whenever you need them.
Have Another Question?
Ask us during a free demo. We’re happy to go through the details with you.
